Welcome to Flower Delivery Canonbury. By accessing our online store and placing an order for flower delivery in Canonbury and the surrounding areas, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase, as they set out your rights and obligations as a customer. If you disagree with any part of the Terms and Conditions, please refrain from placing an order.
These Terms and Conditions apply to customers throughout Canonbury and the local areas we serve. Flower Delivery Canonbury reserves the right to amend these Terms and Conditions at any time without prior notice. Any updates will become effective immediately upon posting to our website. It is your responsibility to review these terms before submitting an order.
Placing your order for flowers with Flower Delivery Canonbury is straightforward and designed to be secure and efficient. Once you have selected your desired flower arrangement or bouquet, add your selections to the online basket. Proceed to the checkout, where you will be prompted to provide delivery details, your preferred delivery date, and any special instructions regarding your order.
Once your order has been submitted, you will receive an automated confirmation email containing the details of your purchase and a unique order number. Please ensure all information, particularly delivery details, are correct. Should any corrections be required, contact us immediately via the contact section on our website quoting your order number.
All orders placed are subject to product availability and acceptance by Flower Delivery Canonbury. In the unlikely event that a specific flower, bouquet, or product is out of stock or unavailable, we will contact you as soon as possible to offer an alternative or the option to cancel your order for a full refund. Images on our website are representative of products; variations may occur due to seasonal or supplier changes.
Flower Delivery Canonbury reserves the right to decline any order at our discretion. Should your order be declined after payment, you will receive a full refund.
All prices displayed on the Flower Delivery Canonbury website include Value Added Tax (VAT) where applicable. Prices may be subject to change at any time, but changes will not affect orders that have already been accepted and confirmed.
We accept payment via major credit and debit cards, including Visa, MasterCard, and others as presented at the checkout. Payment is securely processed through our third-party payment providers. By submitting your payment details, you confirm that you have the authority to use the chosen payment method.
Full payment must be received before your order can be processed and dispatched. Should your payment be declined or unauthorised for any reason, your order will not be processed, and you will be notified promptly.
Flower Delivery Canonbury does not store any payment card information on our servers. For your protection, all payment processing is handled via secure, encrypted technology by our trusted payment partners.
Flower Delivery Canonbury provides delivery services across Canonbury and selected surrounding areas. We offer a range of delivery options, including same-day delivery where possible, subject to order cut-off times and availability.
It is your responsibility to ensure the delivery address and recipient details are correct. Incorrect or incomplete information may result in delivery delays, additional charges, or failed delivery attempts. Should a delivery not be possible due to inaccurate address details, we will attempt to contact you to arrange re-delivery, which may incur an additional fee.
Deliveries are typically made during standard working hours. While we aim to fulfill delivery requests within specified timeframes, we cannot guarantee exact delivery times, especially during busy periods such as Valentine’s Day or Mother’s Day. We recommend ordering in advance to secure your preferred date.
In the event that the recipient is unavailable at the time of delivery, our driver will attempt one of the following, at their discretion: leave the flowers with a neighbour, leave in a safe location at the premises, or leave a calling card for the recipient to arrange re-delivery or collection. Flower Delivery Canonbury is not responsible for flowers left in safe locations at the customer’s request.
If you need to cancel or amend your order, please notify us as soon as possible. Order cancellations and amendments can usually be accepted up to 24 hours before the scheduled delivery. For same-day delivery and peak periods, shorter notice may mean your order cannot be cancelled or changed if it has already been prepared or dispatched.
If your order is eligible for cancellation, a full refund will be issued to your original payment method. Please note that refunds may take several working days to appear in your account, depending on your card issuer or bank.
To request a cancellation or amendment, contact us using your order number and the details you wish to change. We reserve the right to refuse requests where we have already prepared or dispatched the order, or in the case of bespoke and personalised arrangements once work has commenced or goods sourced specifically for your request.
Due to the perishable nature of flowers and plants, returns are typically not possible. However, customer satisfaction is our utmost priority. If you believe your flowers have arrived damaged, not as described, or are unsatisfactory in any way, please contact us within 24 hours of receipt along with supporting photographs if possible. We may offer a replacement, partial refund, or full refund, depending on the circumstances of your case.
Complaints about quality, delivery, or condition of flowers must be made promptly, as the perishable nature of our products means they cannot be stored for extended periods for assessment. Each case will be handled individually, and we strive to resolve issues to your satisfaction in line with UK consumer rights laws.
While we make every effort to supply your chosen arrangement exactly as ordered, on rare occasions substitutions may be necessary due to seasonal availability or unexpected supplier shortages. In such cases, we will substitute flowers with those of a similar style, quality, and equal or higher value, maintaining the overall look and feel of the arrangement.
If a significant change to your chosen product is required, we will contact you to discuss suitable alternatives before dispatch, where possible.
Flower Delivery Canonbury takes every care to ensure your order is delivered in excellent condition and on time. However, our liability for any claim shall be limited to the value of the products you have ordered. Accepting these Terms and Conditions confirms that you understand deliveries may be affected by factors outside our reasonable control, such as severe weather, traffic accidents, or road closures. In such cases, Flower Delivery Canonbury cannot be held responsible for delays, non-performances, or damages arising from circumstances beyond our control.
Nothing in these Terms and Conditions limits your statutory rights as a consumer under English law, nor does it exclude or limit our liability for death or personal injury caused by our negligence or fraud, or for any other liability that cannot be lawfully excluded.
We cannot accept liability for indirect losses or consequential damages, including loss of business, profits, or goodwill, as a result of your use of our flower delivery service in Canonbury.
Your privacy is very important to us. Flower Delivery Canonbury commits to collection, storage, and usage of your personal information strictly in accordance with applicable UK data protection laws. Your information will only be used to process your orders and provide our flower delivery services. We do not sell or share your personal data with third parties, except where necessary to fulfill your order or comply with legal obligations.
Full details of how we protect and use your information are set out in our Privacy Policy, available on our website.
From time to time, Flower Delivery Canonbury may offer promotions or discount codes for online flower delivery. Unless otherwise stated, promotional codes are limited to one use per customer and cannot be combined. Codes must be entered at checkout to be valid, and cannot be applied retrospectively to completed orders. We reserve the right to withdraw or vary promotions at any time without notice.
All content, images, logos, product names, and text appearing on the Flower Delivery Canonbury website are protected by intellectual property rights and remain the sole property of Flower Delivery Canonbury or its licensors. Unauthorised use, reproduction, or distribution of any website content is strictly prohibited.
These Terms and Conditions, along with all transactions relating to your order for flower delivery in Canonbury, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder will continue in full force and effect. Failure by Flower Delivery Canonbury to enforce any part of these Terms will not be construed as a waiver of our right to enforce that or any other provision in future.
Should you have any questions about these Terms and Conditions or about placing an order with Flower Delivery Canonbury, please consult the FAQs or use the contact form available on our website. Our team is always happy to assist customers throughout Canonbury and the surrounding areas.
Effective date: These Terms and Conditions are effective from June 1st, 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canonbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canonbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
